Return and Refund Policy

Return and Refund Policy

Last Updated: [14-Mar-2026]

Thank you for shopping with CardJOY / SM Canvas Studio.

Because our products are digital in nature and delivered instantly online, we have a limited refund policy.

Digital Products

All products sold on our website are digital downloads, editable templates, e-cards, invitations, or other digital content delivered electronically.

Due to the nature of digital products, all sales are generally considered final once the product has been delivered or access has been granted.

Refund Eligibility

Refunds may be considered only in the following circumstances:

  • You were charged multiple times for the same order.
  • The product was not delivered due to a technical issue on our side.
  • The file is corrupted or inaccessible and we are unable to provide a working replacement.
  • You received a product that is materially different from the product description.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase.
  • Accidental purchases.
  • Failure to read the product description before purchasing.
  • Incompatibility with third-party software or devices not specified in the product requirements.
  • Minor design preferences or personal taste.
  • Failure to use or download the purchased product.

Replacement & Support

If you experience any issues accessing, downloading, or editing your purchased product, please contact our support team. We will make reasonable efforts to resolve the issue and provide a replacement file where applicable.

Cancellation Policy

Orders for digital products cannot be cancelled once payment has been processed and digital access has been provided.

Requesting a Refund

To request assistance regarding an order, please contact us within 7 days of purchase and include:

  • Order number
  • Name used for the purchase
  • Email address associated with the order
  • Description of the issue

We will review all requests and respond within 2–5 business days.

Contact Us

If you have questions regarding this Return & Refund Policy, please contact us at:

Email: [your-email@example.com]

Website: https://ecom.smcanvastudio.com

We are committed to providing prompt support and ensuring customer satisfaction whenever possible.

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